Frequently Asked Questions

There are several ways to obtain a wheelchair at the airport:

• If you are flying in, please let your flight attendant know before landing.
• Ask any skycap on the terminal curbside. They will contact your airline’s representative to bring one to your car.
• Call ahead to RDU’s Guest Experience team at (919) 840-2123.
• Visit the information desks, located in the bag claim area in each terminal.

Universally accessible parking spaces are available throughout the RDU parking garage and Park & Ride lots. These spaces are located near elevators and terminal entryways. All shuttles from the park & ride lots are lift-equipped.

Free shuttle bus service is available for passengers going from one terminal to the other. Or, you can easily walk between our terminals, which is about a 5-10 minute walk.

Yes. Curbside check-in is available through skycap services for select airlines.

Contact your airline for questions about lost or damaged luggage. Airlines have bag service offices located in the bag claim areas of Terminal 1 and Terminal 2.

Contact your airline to learn about its specific policy regarding carry-on and checked baggage.

Contact your airline to learn about size and weight limitations.

The FedEx drop-off box is located at the FedEx cargo facility. Services are not available in the terminals.

Each airline has a cargo facility on airport property. Contact your airline to learn its specific location. View locations of cargo facilities for commercial aircraft.

Yes, CLEAR’s identity verification services are available at RDU, in both Terminals 1 and 2. Not familiar with CLEAR? The verification service allows guests to verify you are you with your eyes or fingerprint instead of waiting to show a government-issued photo I.D. Both Terminals 1 and 2 features CLEAR verification kiosks and expedited lanes. Look for the kiosks pre-security in the ticketing area. It’s easy to sign up: just check out one of the CLEAR verification kiosks in person at RDU, or visit ClearMe.com to sign up online. CLEAR operating hours:

Terminal 1

• CLEAR Lane for standard security: 4 a.m. – 7:45 p.m. daily
• CLEAR Lane for PreCheck-eligible travelers: 4 a.m. – 7 p.m. Monday-Friday; 4 a.m. – 6 p.m. Saturday-Sunday

Terminal 2

• CLEAR Lane for standard and PreCheck-eligible travelers: 4 a.m. – 7:45 pm daily

Locations offering breakfast open between 4:30 – 6 a.m. while others open between 9 – 10:30 a.m. Explore the restaurants of the Shops of RDU.

There is one pre-security cafe in Terminal 2 Beyu Caffe. 

A pre-security Beyu Caffe is open in Terminal 1.

Learn more about our ParkRDU Economy lots.

Many companies are permitted to provide transportation to and from RDU. Learn more about Ground Transportation at RDU.

Taxi Taxi is the only authorized taxi service from RDU. Taxis are available on the terminal curbs for all arriving flights, or you can make a reservation by calling (919) 333-3333.

View a list of hotels permitted to pick-up and drop-off passengers at RDU.

The airport is open 24 hours a day, seven days a week.

Most ticket counters open at about 4:30 a.m. Contact your airline for specific operating schedules.

The security checkpoint opens at 4 a.m. in both terminals. Learn about navigating security at RDU.

Please allow two hours for parking, airline check-in and security screening.

Many of The Shops of RDU are open 6 a.m. – 8 p.m. 

Learn more about shopping and dining options at RDU. 

The meditation room is located in the Terminal 2 Ticketing Lobby. It is open 24/7, 365 days per year.

Lost and Found items are managed by the RDU Police Department. Learn more about Lost and Found at RDU.

View tips for traveling with pets at RDU. Pets must be crated at all times inside the terminals. A pet relief area is located outdoors on each terminal’s bag claim level. View our terminal for exact locations.

There are designated meeting locations in Terminal 1 and Terminal 2 Learn more about meeting/greeting arriving passengers.

The airport’s free Cell Phone Lot is located in the rental car area.

The U.S. Department of Homeland Security has required that all states and US territories begin issuing new, more secure identification for air travel and for accessing federal buildings and military installations. For most states, including North Carolina, this requirement goes into effect May 2025. Residents for some states may require an additional form of ID.

North Carolina residents should visit the N.C. Department of Motor Vehicles Real ID page for more information on how to obtain a Real ID. To receive a Real ID designated driver license, residents must bring additional forms of identification to the DMV during an in-person visit. After May 2023, N.C. residents without Real ID will need additional forms of identification to fly.

Learn more about navigating the security checkpoint at RDU.

The TSA opens security checkpoints at 4 a.m. each day. They close after the last departing flight.

Airport Mailers, a self-serve packaging kiosk is located at both checkpoints and allows you to mail items from the checkpoint area to your final destination or home.

RDU is a location for both TSA Pre ✓™ and the U.S. Customs and Border Protection’s Global Entry trusted traveler program.

Yes. There is a TSA Pre ✓™ office located in Terminal 2, near Bag Claim 5. Find operating hours below:

• Monday, 9 a.m. – 1 p.m.
• Tuesday-Friday, 9 a.m. – 1 p.m., 2 p.m. – 6 p.m.
• Closed Saturday and Sunday

The federal Transportation Security Administration oversees the security checkpoint.

Transportation Security Administration

Phone: (866) 289-9673 
Fax: (202) 493-1225 Send Letters to: 
TSA Consumer Response Center 
Room 3013 GSA Building 
400 Seventh St. S.W. 
Washington, DC 20590

RDU is a smoke-free airport. Smoking is prohibited in all public areas, which includes all restaurants and bars. Designated smoking locations are located and marked with signs outside the terminals. You can locate the designated smoking areas on the Terminal 1 and Terminal 2 directories by the smoking symbol.

Find TTY services at our information desks located in bag claim.

Find AED units throughout the airport. When opened, AED cabinets trigger an automatic response by first responders.

Currency Exchange International offices are located in Terminal 2 on the ticketing and bag claim levels. You can also find foreign currency ATMs on the Terminal 2 concourse.

There is a U.S. Post Office mailbox outside of Terminal 2 on the curb outside Bag Claim 5.

Open the device settings to find the list of available WiFi networks and choose “RDU Free WiFi” to get online.

RDU Free WiFi is available at all public areas, including gates and baggage claim. Note: Other WiFi services may be available in lounges, restaurants, bars and retail locations. Customers may also be broadcasting a WiFi service via a mobile hotspot. In all cases, the network names and instructions will likely be different. Be aware of which network name you click on. Make sure you use “RDU Free WiFi."

A strong WiFi signal is required to connect. Check the strength of the WiFi signal on your device, which is indicated by how many lines on the WiFi icon are highlighted. If it is low, try moving to a different area.

You should automatically be prompted to connect once you click on the “RDU Free WiFi” SSID. If this does not happen, open a browser and go to any website, such as www.rdu.com, and you will be redirected to the landing page. If you are not re-directed, you are probably already online.

Security messages display automatically when the hotspot does not require a password. The connection will be authorized after you accept the Terms and Conditions and click “Connect.” To increase security, we recommend using https websites when possible and/or a virtual private network (VPN) service, which encrypts your data.

This happens when the device is connected to the WiFi signal but the customer hasn’t accepted the complimentary session yet. You should automatically be prompted to connect once you click on the “RDU Free WiFi” SSID. If this does not happen, open a browser and go to any website, such as www.rdu.com. If the device is online, the site will load. Otherwise, the landing page will appear. Read and accept the Terms and Conditions and click “Connect” to complete the connection process.

A strong WiFi signal is required for reliable service and fast speeds. Check the strength of the WiFi signal on your device, which is indicated by how many lines on the WiFi icon are highlighted. If it is low, try moving to a different area.

After you connect you will remain connected for 48 hours. RDU’s goal is to provide free and simple WiFi for our passengers.

Entering your personal information is completely optional. You may skip this and just accept the Terms and Conditions and click “Connect.” If you choose to enter your contact information, it may be used to contact you about special deals and other information.

Airplane mode turns off all the radio signals in a device. This includes systems such as Bluetooth and wireless. You can access RDU Free WiFi in airplane mode, but you will need to go to device settings and turn WiFi back on.

Contact us.

See your company parking administrator.

You can request a replacement parking access card or hang tag by visiting Employee Parking Request Form and completing the based employee update process and selecting a replacement card, hang tag or both. You will be required to pay all applicable fees prior to receiving the new media.

1725 West International Drive, Morrisville, NC 27560. The entrance is located across from the General aviation terminal. You must stay to your left just as you pass the terminal.

1976 West International Dr., Morrisville, NC 27560. The entrances are just past Terminal 1 as soon as you make the right turn onto W. International Drive.

The car park is located on 1020 National Guard Drive, Morrisville, NC 27560.

Approach the reader and simply wave your RDU Badge or access card within 3 inches of the front of the gray reader box. The reader box will beep, and the gate will open. To exit, repeat the process. If the gate does not open, press the assistance button. Do not tailgate someone through the gate. Your badge / card will not work when you return.

No. Access to employee parking is solely for the employee noted on the approved application. Spouse, friends or other family members or employees are not authorized members of this program and are not permitted to use the access media at any time.

Free shuttle service operates 24 hours a day 7 days per week, to and from the car park. The frequency will vary based on activity levels however the schedule is typically every twenty (20) minutes.

Yes, they are located near the shuttle stations or walkways. In addition, all shuttle buses are equipped with approved chair lifts.

The proper hang tag for the car park assigned must be displayed in your rearview mirror with the number visible. The hangtag verifies the vehicles validity to be parked in that facility. Failure to display your hangtag may result in possible towing of the vehicle at the owner’s expense. The hang tag colors, and corresponding lot assignments are listed below:

Orange – Employee Economy Parking

Blue – General Aviation Employee Parking

Yellow – Employee Terminal Parking

Parking is only permitted in designated, marked parking spaces. Do not park in the islands, grass, or block traffic lanes. Violators will be subject to a fine and/or possibly be towed at the owner’s expense.

Large recreational vehicles, trailers or boats that occupy more than one space are not permitted in the employee lots. Any vehicle, regardless of size that is used for camping, housing or other shelters while parked in the employee lots are expressly prohibited.

It is the responsibility of the employee to update their profile information. This can be done by visiting the Employee Parking Request Form.

30 days. After 30 days, it will be considered abandoned and possibly towed at the owner’s expense.

No. Parking is only permitted for work related functions for the employee registered to that account.

You can either upload a scanned PDF file or take a picture of both your driver’s license and company id together then upload them.

The lot is located at 1020 National Guard Drive, Morrisville, NC 27560 in Park Economy 3.

Parking Rates and Other Fees:

• Rates
  • Employee Garage – $340/month
  • Employee Economy – $28/month
• Activation Fee (non-refundable) $25
• Lost/Damaged Card $25
• Lost/Damaged Hang Tag $5
• Declined credit card will result in an automatic block of access into lot until all charges are paid in full

Receipts are automatically generated and will be emailed each month following payment.

A copy of the applicant’s valid driver’s license and valid company ID, credit card and email address.

You can request a replacement parking access card or hang tag by visiting the Employee Parking Request Form and completing the non-based employee update process and selecting a replacement card, hang tag or both.

No. Program members must continue to meet all program requirements to remain active in the program. Access cards and hangtags must be returned upon separating from your company, or when any of the program requirements are no longer being met. If the card and hang tag are not returned within 15 business days, a fee of $25 for the card and $5 for the hang tag will be charged to your credit card.

Once payment is made there are no refunds.

To cancel membership, you must email rduparking@rdu.com immediately and return parking card and hang tag within 15 days to avoid additional charges.

Acceptable methods of payment include American Express, Visa, MasterCard, and Discover.  We no longer accept cash or checks for the non-Based program.

Yes, it is the responsibility of the parking account holder to submit a valid company ID and driver’s license by February 1st of each year for continued participation. This can be accomplished by visiting the Employee Parking Request Form.

ParkRDU has two (2) terminal parking products between Terminals 1 and 2, and two (2) remote car parks located near the North and South airport entrances. Find maps and directions to parking lots and other facilities here.

There are four (4) parking options available at RDU.

• Park Premier is on the ground floor in the parking garage between Terminals 1 and 2. Premier provides covered parking within a short walking distance to both Terminals.
• Park Central is the parking facility between Terminals 1 and 2. Central may also be used for meeting or accompanying passengers inside the terminals, or for other short visits.
  • NOTE: Visits under fifteen (15) minutes are free.
• Park Economy 3 offers an economical long-term option that is just a short shuttle ride to the terminals.
• Park Economy 4 offers an economical long-term option that is just a short shuttle ride to the terminals.

Yes, our complimentary Cell Phone Lot is located at the main Airport Authority building at 1000 Trade Drive, Morrisville, NC 27560. Learn more about RDU’s Cell Phone Lot or watch this video for more information.

Follow the roadway signs to Terminal Parking.  At the Terminal Parking entry plaza, signs at each entry lane indicate the parking product and associated rates. 

If you enter a car park in error, exit the parking facility and follow the roadway signs for “Return to Parking” to re-enter the appropriate car park.  

If you booked your parking online, you are guaranteed entry into the appropriate parking facility. 

If you have not booked online and the Park Central car park is full, you have the option of parking in the Park Premier car park located in the main parking garage; Premier rates will apply. 

You may also follow the roadway signage to one of the available Park Economy parking facilities.  Booking online in advance is the best way to ensure you can enter the parking product you booked. 

If you booked your parking online, you are guaranteed entry into the appropriate parking facility.  

If you have not booked online and the Park Premier car park is full, you have the option of parking in the Park Central car park located in the main parking garage; Central rates will apply.  

You may also follow the roadway signage to one of the available Park Economy parking facilities.  Booking online in advance is the best way to ensure you can enter the parking product you booked. 

Travel time from the Park Central or Park Premier parking facilities to the Park Economy 3 car park is approximately five minutes; and travel time to the Park Economy 4 car park is approximately seven minutes.  

Find maps and directions to RDU’s parking facilities or watch this video for more information. 

Handicapped parking spaces are provided in the Park Premier facility and on all floors of our Park Central parking garage in close proximity to the elevators. 

Additionally, our Park Economy parking facilities offer handicapped parking spaces located next to the bus shelters. 

The Airport Authority does not provide a discount for handicapped parking spaces.   

Please call the Parking office at (919) 840-2140 or email: ParkRDU.RefundRequest@rdu.com. 

Please be ready to provide the details of which car park or product you used, when you entered and exited the car park, your license plate number, and any back-up documentation you may have, such as parking tickets, receipts or online booking information.

Before leaving your vehicle, you must ensure that it is locked, and its contents are secured. Read the ParkRDU Terms and Conditions for more information. 

Yes, you may appeal a parking ticket received at the Raleigh-Durham International Airport. This appeal process is for RDU Ordinance violations only and does not apply to North Carolina General Statutes citations issued by RDU Police. 

If you wish to appeal fees, charges, or penalties assessed for Ordinance violations, you must submit a clear and complete written statement describing your situation. Mail your statement and any supporting evidence within five (5) days from the date of issuance to the Airport Authority Appeals Officer, Post Office Box 80001, RDU Airport, NC 27623-0001; or submit by email to appeals.officer@rdu.com.

Proceed to the parking exit plaza and pull into a lane. The revenue control system will read your vehicle’s license plate and display an “Outstanding Balance.” 

If a parking fee does not display, press and hold the intercom button on the exit kiosk for assistance. 

RDU provides shuttle service from all its Park Economy and Park Express facilities to both terminal buildings. 

If you are traveling from Terminal 1 to Terminal 2, look for the Park Economy 3 lot shuttle. 

If you are traveling from Terminal 2 to Terminal 1 look for the Park Economy 4 and Park Express shuttles.  

Customers may also walk between the two terminal buildings via the covered garage atrium.   

The Park Economy 3 lot shuttle operates 24 hours a day, seven (7) days a week. This bus service operates on an 11-minute frequency.

 The Park Economy 4 lot shuttle operates 24 hours a day, seven (7) days a week. This bus service operates on an 11-minute frequency. 

The Park Economy 3 shuttle takes approximately 7 minutes to arrive at Terminal 1 and 10 minutes for Terminal 2. 

Shuttle buses run approximately every 11 minutes.    

The Park Economy 4 shuttle takes approximately 5 minutes to arrive Terminal 2 and 10 minutes for Terminal 1. 

Shuttle buses run approximately every 11 minutes.  All shuttles stop at both terminals during their routes. 

No. However, the bus shelters are covered. 

Yes, you can park your motorcycle in any marked parking stall. All current parking rates apply to motorcycle parking. 

No, there is no area allocated for secured bicycle parking or storage. 

The Authority has vehicle size restrictions based on the physical limitations of the Park Premier and Park Central facilities. 

The Park Premier facility accepts small cars and light vehicles up to nine (9) feet in height and no longer than twenty (20) feet in length. 

The Park Central facility accepts small cars and light vehicles up to seven and a half (7 ½) feet in height and no longer than twenty (20) feet in length. 

Oversize vehicle parking is available in the Authority’s Park Economy facilities. 

Please contact the Parking Office at (919) 840-2140 or email rduparking@rdu.com if you wish to make special arrangements to park a larger vehicle. Extra-large vehicles must be parked in the Park Economy car parks if spaces are available.

Debit cards are accepted by all automated pay stations and automated exit lanes, provided they can be used as a credit card (Visa or MasterCard logo).  

Contactless payment is accepted at all parking payment devices. Customers may use mobile devices or credit/debit cards with NFC capabilities to affect payment.  Apple Wallet and Samsung Pay can only be used with NFC payment transactions.  

No. 

You may park in Park Central or Park Premier to pick up and drop off passengers in the terminals. Stays less than 15 minutes after entry are free; prevailing parking rates take affect after that grace period has expired.   

No, the Authority does not currently have dedicated charging facilities for electric vehicles. 

The Parking Department provides courtesy jump starts for our customers, if staff is available. 

For assistance, you may use an intercom on any of the automated pay stations, or any of the blue assistance phones located throughout the parking garage, or by calling (919) 840-2140. 

If paying at one of the Pay-On-Foot kiosks on the way to the parking garage, please select the Receipt button when prompted and one will be issued to you at the end of the transaction. 

If paying at one of the automated exit gates, a receipt for your transaction is automatically generated by the exit reader when you remove your card. 

You may also request a receipt by contacting the Parking office using the exit kiosk, just press and hold the intercom call button. 

If you already exited one of the parking facilities and need a receipt, please contact the Parking office at (919) 840-2140 or RDU.Receipt.Requests@rdu.com.

Please email rduparking@rdu.com or call the Parking office at (919)840-2140. 

Email inquiries are processed during normal business hours – Monday to Friday 8 a.m. to 5 p.m.

You can provide feedback online, by writing to the Parking Department at Raleigh-Durham International Airport, P.O. Box 80001, RDU Airport, NC 27623, or via email to rduparking@rdu.com. You may also call the Parking office at (919) 840-2140.

We recommend that customers take a picture of the level and row signage that you parked your vehicle on.  

If you’re having trouble finding your car, Parking will assist our customers with locating their vehicles if staff are available. 

For assistance, you may use an intercom on any of the automated pay stations, or any of the blue assistance phones located throughout the parking garage, or by calling (919) 840-2140 and selecting option 6. 

Yes, online booking is available for all open car parks. 

All parking rate information can be found under Parking.

• Step 1: Visit https://booking.rdu.com/. 
• Step 2: Enter your dates and times of arrival and exit. 
• Step 3: Click on the “Search” button. 
• Step 4: The system will display a list of available facilities and prices for your booking time frame. Select “Book” to choose your preferred location.
• Step 5: Check that the dates and times shown in your cart on the right side of the page are correct. If any of the information is not correct, click the “Edit” button.
• Step 6: Enter your Email address and select “Checkout Now”. You may select Guest checkout if you do not wish to create an account with ParkRDU.com.
• Step 7: You will receive a 6-digit verification code in the email you entered to proceed to checkout. Please enter the 6-digit code to Login. 
• Step 8: Complete and confirm the “Personal Details” section. Note that you can save your personal details for future bookings.  
• Step 9: Please ensure that the license plate details you enter are those of the vehicle you will park. If you change the vehicle or license plate number, please edit your booking by visiting https://booking.rdu.com/ and selecting “manage my booking”. 
• Step 10: Click on the “Terms and Conditions” link and carefully read the document presented. Confirm that you have read the Terms and Conditions and that you agree to be bound by them by clicking on the box for “I have read and accept the Terms and Conditions.”  
• Step 11: Confirm you would like to receive the latest offers and updates from RDU Airport. De-select to opt out. 
• Step 12: Select continue to proceed to the payment details page. 
• Step 13: Complete the payment details section and select complete payment to reserve parking.
• Step 14: Check the email address you used for your reservation for your reservation confirmation and QR code needed to enter the parking facility. If you do not receive a confirmation email or QR code, please call the parking office at (919) 840-2140. 
• Step 15: Please keep your QR code handy, you will need it to access the parking facility.

VISA, MasterCard, American Express or Discover.  

Yes, you may use a debit card to pay for your online booking if it has the Visa or MasterCard logo and can be used as a credit card. 

You will need to go into your account to amend your reservation. However, you will need to wait one hour from making the reservation to amend the reservation. 

Please contact the Parking Office at (919) 840-2140 to assist you.  

Yes, you may use the same card for multiple bookings, provided none of the booking periods overlap.  

Multi-step user authentication is an extra layer of security enabled to protect your private information. 

Your credit card will be charged at the time of booking. 

On completion of the online booking process, you will receive a parking confirmation email at the email address you provided that includes your QR code.   

If you completed the online process successfully but did not receive an email confirmation, please ensure that your email provider is not blocking the email or classifying it as spam.  

If you still have not received any email, please call the Parking office at (919) 840-2140. 

If you completed the online process successfully but did not receive a parking confirmation email with your QR code, please ensure that your email provider is not blocking the email or classifying it as spam.  

If you still have not received any email, please call the Parking office at (919) 840-2140. 

You may only use the ParkRDU parking facility specified in your online booking. 

When you book online for any facility, there is not a specific space reserved for you, however, there will always be a space available for you in the facility you booked. 

Please bring your printed Booking Confirmation with the QR code, or have your QR code available on any mobile device.   

Be sure to drive the vehicle with the license plate number you provide with your booking. 

At all parking facility entries: If, upon your arrival at your pre-booked parking facility entrance, the barrier does not rise after presenting your QR code:  

• DO NOT PRESS THE BUTTON FOR A TICKET.  

Insert the same credit card used to make the original booking into the card slot in the entry device. The barrier will then rise. Drive into the parking facility and follow the signs to the parking zones.  

If you continue to have issues gaining access to the facility, press the intercom button on the parking device for assistance. 

At the parking facility exits: If, the barrier gate does not automatically open, scan your booking confirmation QR code using the Barcode/QR code reader on the exit device. If the gate does not open, insert the same credit card used to make the online booking into the card slot at the exit gate. If the barrier does not open, press the intercom buttom on the parking device for assistance.

If you touched the white ticket button upon entry to the parking facility, a ticket would have been be issued, and the system will assume that you do not have a pre-booked reservation. Upon your return to RDU, proceed to the exit plaza and depress the intercom button on the exit kiosk for assistance.

Your online booking will still be charged to your credit card account. Questions about your payment can be made in writing to: Parking Department – Refund Request, Raleigh-Durham International Airport, P.O. Box 80001 RDU Airport, NC 27623 or via email to parkrdu.refundrequest@rdu.com with the following detail enclosed:

• Booking reference number
• Parking facility name
• Arrival date and time
• Departure date and time
• Fee charged
• Vehicle license plate number used to make the booking
• Vehicle license plate number of parked vehicle if different from plate number entered during booking.
• Daytime telephone number

You will still be able to enter the parking facility you booked if you have a different vehicle or different license plate from the one you designated in your booking.   

If you are outside the 24 hour window of your reserved time, you should update your license plate number by going to ‘Manage My Booking’ at parkrdu.com. 

If you are inside the 24 hour window, you only need the QR code from your booking confirmation. 

The system will recognize your online booking up to two hours in advance of your expected time of arrival and up to two hours following your expected time of arrival. 

For example, if you booked to arrive at 10 a.m., the system will recognize your booking and allow you to enter the parking lot at any time between 8 a.m. and 12 p.m. on the pre-booked arrival day. 

You may contact the Parking office at (919) 840-2140 or email ParkRDU.RefundRequest@rdu.com and request a refund.

Simply insert your credit card into the machine when you exit any parking facility and it will automatically calculate the balance due, and you will be charged accordingly. 

You may cancel for any reason and obtain a refund at any time before the start of your booking. By logging into your account and selecting the relevant options.     

You can change or modify your booking at any time online outside of the 24-hour window without penalty. By logging into your account and selecting the relevant options. You may contact the Parking office to request a refund for any unused portion of your original booking. Refunds are only made to the credit card used for the original booking transaction.    

In the event of an airline flight cancellation or delay, prior to 24-hours in advance of your booking period that affects your day of departure, you can modify your original booking with no penalty.  

If you do not have an online account or you have been unable to successfully cancel your booking via your online account, you may cancel by emailing ParkRDU.RefundRequest@rdu.com and providing your full name, address and booking confirmation number, or by calling the parking office at (919) 840-2140 any time before the start of the booking period.  

No, however, handicapped parking is available for holders of valid permits or license plates in all our parking facilities.  Handicapped parking cannot be reserved.

Yes, it is possible to change or cancel a booking up to 24 hours before the start of your booking arrival time. To do so, visit the “Manage My Booking” section at https://booking.rdu.com/. 

You will need the booking reference number from your booking confirmation and the email address you provided during the booking process to access your booking information. You can change or cancel your booking any time before the start of your parking entry date and time.  

If you decide to extend your online booking, this will be treated as a new booking. The prices charged for the new booking will be based on spaces and products available at that point and may not include the same prices as offered when the initial booking was made. 

The system will accept online bookings until 24-hours prior to the expected time of arrival. 

You may book your parking as early as six (6) months in advance and as late as 24 hours in advance of your planned arrival date/time. 

No, parking can only be booked for four hours or longer.   

This ensures the best prices, variety of products, limits changes and uncertainty for our customers. 

Email: rduparking@rdu.com or write to: Parking Department, Raleigh-Durham International Airport, P.O. Box 80001, RDU Airport, NC 27623.  Please include the details of your concerns/request. Make sure to enclose all the relevant details including: 

• Your name 
• Booking reference number
• Parking facility name 
• Arrival date and time
• Departure date and time
• Fee charged 
• Vehicle license plate number used to make the booking
• Vehicle license plate number of parked vehicle (if different from plate entered during booking)
• Daytime telephone number  

You may also call the Parking office at (919) 840-2140. 

The minimum stay that can be booked online is four (4) hours. Please note, bookings within 24 hours of arrival are not allowed.

The maximum stay in all our parking facilities is sixty (60) days without prior notification to the Parking Department.  

If you need to park for a longer period, please contact the Parking Department by emailing rduparking@rdu.com or by calling the Parking office at (919) 840-2140; Monday thru Friday, from 9 a.m. to 5 p.m. 

You can go to Manage My Booking on the ParkRDU.com, log in, and change your booking until 24 hours before the start of the booking period. 

There is no fee for changing or canceling your booking prior to 24 hours of your scheduled arrival time. 

Get the best online price by pre-booking your parking well in advance of your parking facility entry date. Demand is high for our lowest priced offers, and they sell out quickly so the lowest price offered on one day may vary from what you see on a different day.

No booking fees apply. 

No, there are no taxes applied for parking at Raleigh-Durham International Airport. 

The foreign exchange rate charged to your credit card is applied at the time you make your online booking. This exchange rate is set by your credit card company. The Authority receives payment for your online booking only in U.S. dollars.  Should you subsequently change your booking or otherwise become eligible for a refund for all or part of the pre-booking payment, the Authority will refund the appropriate U.S. dollar amount to your card account. The foreign exchange rate on any such refund will be set by your card company. The Authority does not accept responsibility for the effects, positive or negative, of any fluctuations in foreign exchange rates.  

Questions about your payment should be made in writing to: Parking Department, Raleigh-Durham International Airport, P.O. Box 80001, RDU Airport, NC 27623, or via email to rduparking@rdu.com with the following detail enclosed:  

• Booking reference number
• Parking facility name
• Arrival date and time
• Departure date and time
•  Fee charged
• Vehicle license plate number used to make the booking
• Vehicle license plate number of parked vehicle (if different from plate entered during booking)
• Daytime telephone number 

Your booking reference number is only required if you want to review, change, or cancel your booking online before you travel. It is not required to enter or exit the parking areas. 

Read the ParkRDU Terms and Conditions here. 

A concessionaire is an entity which has entered into an agreement with the Airport Authority to provide food and beverage, retail or services directly to the traveling public.

The Airport Authority typically requires a minimum of three to five years of experience in of continuous ownership and management of food and beverage or retail concessions that are comparable in scope and complexity to a shopping center, airport, transportation center, mall, brick-and-mortar location or other prominent setting.

The Airport Authority uses a Request for Proposal (RFP) process to award most of the concession locations at the Airport.  The Airport Authority determines the best use of a space and then seeks proposals from experienced operators for each location.
An RFB, or Request for Bid, is an opportunity where a prospective concessionaire submits a bid instead of a proposal. The bid is not a complete proposal, and the price is typically the only deciding factor. With a full proposal, price is only one of the factors considered in the selection process.

First, make sure you have experience in operating the type of concept you wish to propose. Next, look for opportunities to partner with other companies.  Most of the concession operations at RDU are partnerships.

Yes. If your proposal is not selected, you are not excluded from future opportunities.

No, however there is a required deposit, usually $5,000 per proposal. The deposits for unsuccessful proposals are fully refunded.  Find more details in the request for proposal document.

Generally, the selection process takes about nine months.

There are four steps to the competitive selection process, and it may take up to one year to complete. Learn more about our Selection Process.

The Airport Authority works with industry consultants and stakeholders to determine available concession space. It uses multiple resources (market research, consultants, passenger interviews and surveys) to identify the optimum use for each space and to anticipate highly desired passenger trends and preferences.

Because each concession opportunity is different, the rent varies. For example, a newsstand will have a different minimum proposal amount than a restaurant. Each business opportunity goes through a competitive selection process with a set proposal amount. The minimum guaranteed rent for the first year of the lease is the amount proposed by the winning proposal.

Concessionaires pay the Airport Authority a percentage of their gross sales each month, which is one-twelfth of a pre-determined minimum annual guarantee (MAG).

All opportunities in a concession RFP process are offered as a single location or multiple locations known as “packages.” 

Be sure to sign-up to receive updates so you can stay informed about opportunities and outreach events.  You will also see other companies listed who might be looking for partners, and they can see your information as well.

Please contact the Airport Authority’s Small Business Program Office.

An Airport Concession Disadvantaged Business Enterprise is a for-profit small business that is at least 51 percent owned by one or more individuals who are both socially and economically disadvantaged or, in the case of a corporation where at least 51 percent of the stock is owned by one or more such individuals; and whose management and daily business operations are controlled by one or more of the socially and economically disadvantaged individuals who own it.

Learn more about Becoming an ACDBE.

No, an ACDBE certification is not required to operate a concession at RDU. If a proposer is seeking ACDBE credit to meet an ACDBE goal, the ACDBE firm must be certified through the Raleigh-Durham Airport Authority at the time of proposal submission. A certification letter must be included with the proposal submission.

RDU does not currently allow trial concepts, such as a “pop-up store” or temporary location, however may explore such concepts in the future.

Email the Concessions Department at RDUConcessions@rdu.com to request contact information for store managers of each retail, food and beverage or service at the Airport. Contact the store managers directly about selling your product.

The RDU Business Development Department is now known as Concessions. Please note the new email address as RDUConcessions@rdu.com.

Send letters of interest to: 
Concessions Department 
Raleigh-Durham Airport Authority 
PO Box 80001 
RDU Airport, NC 27623

or e-mail: RDUConcessions@rdu.com

For package services (i.e. FedEx, UPS) use: 
Concessions Department 
Raleigh-Durham Airport Authority 
1000 Trade Drive 
Morrisville, NC 27560

The Residential Property Disclosure Act (North Carolina General Statute 47E) requires residential disclosure for resale of homes. All residential dwellings that lie within areas where the sound energy is equal to or above an annual average daily decibel level of 55 decibels as depicted on the RDU Composite Noise Contour Map, and that are being listed for resale, must include noise disclosure as part of the sales contract. A link to an example disclosure is available in the Real Estate section of the RDU noise website. If the noise exposure is below 55 DNL decibels as depicted on the RDU Composite Noise Contour Map, then noise disclosure is not required even if flight tracks exist overhead. A map of the RDU Composite Noise Contour Map is available here.

It is always best for individuals to spend time at the property to experience actual noise impacts prior to purchasing a house. In addition, Airport noise staff is available to offer an in-depth analysis of the property – this is highly recommended.  It is the preference of all parties to exhaust all questions and data BEFORE the property is purchased, rather than have complaints after moving in. The RDU Flight Tracking System may be used to show daily flight paths in relation to a specific address. Interested parties can access the RDU Flight Tracking System and follow the instructions below to view flight paths:

• Click on the house-shaped icon in the left sidebar to enter an address. This icon is the fourth icon down from the top of the dark back sidebar and when you hover over the icon the words “Location Search” should appear.
• Once the address has mapped, click on the icon shaped like a line graph in the left sidebar to select radar (flight) tracks to view at set time periods throughout the day. This icon is the third icon down from the top of the sidebar and when you hover over the icon, the words “Track Presets” should appear. The system defaults to the current date/time; however, users may view data from dates in the past by clicking on the date at the top of the page.

*Please note that aircraft arrive and depart from RDU 24 hours a day, 365 days a year.

Noise disclosure is not based on the number of aircraft flying overhead. As described above, noise disclosure requirements only apply to the resale of homes in areas depicted on the RDU Composite Noise Contour Map where the annual average daily decibel level is equal to or above 55 decibels. The RDU Noise Notification Contour Map is available here. Being outside of the Noise Notification Contours does not mean the property is outside of the “flight paths” or “noise zone.” It means that it is outside of an area determined using universal federal metrics of where noise is MOST concentrated and loudest. A home may not be in an area of the most concentrated noise, but will very much have overflights regularly.

No. The FAA is responsible for managing the National Airspace System including all aircraft flight paths and altitudes. In this role, the FAA controls aircraft movements, including the design and implementation of flight procedures and corridors. The Authority does not control or regulate aircraft movements. 

The FAA designs flight procedures and corridors for aircraft arriving from different directions, departing in different directions and passing through as overflights in different directions. The altitudes are different for jet aircraft, propeller driven aircraft and helicopters. These corridors are kept distinct and constant to prevent mid-air collisions between arrivals, departures and overflights as well as jet aircraft, propeller driver aircraft and helicopters. Local FAA Air Traffic Control must transition aircraft exiting and entering airspace beyond the range of control for the FAA Tower at RDU. These flight paths do not change as a result of residential development or community noise complaints.

In 1990, Congress adopted the Airport Noise and Capacity Act (ANCA) that prevents airport operators from imposing access restrictions, such as curfews, at airports without approval from the FAA. A small number of airports in California imposed curfews before ANCA was adopted and retained the right to enforce their curfew. RDU did not have an operational curfew in effect before ANCA and therefore cannot impose restrictions of this nature. Since the ANCA came into effect, several airports have petitioned FAA to establish nighttime restrictions, and all petitions have been denied.

Helicopters are subject to the same FAA control as fixed wing aircraft and airports cannot impose nighttime restrictions on them.

On final approach, the FAA requires aircraft to maintain a precisely angled glide slope to the runway. This means that as aircraft approach the runway, their altitude constantly decreases. Some aircraft appear lower because they are larger than other aircraft. Sometimes pilots must add power when descending to maintain the glide slope, which creates additional noise that makes the airplane seem lower than it really is.  Weather can also affect the course and altitudes of aircraft approaching and departing RDU.

The Authority does not control or regulate airline schedules or aircraft movements at RDU. This is the role of the FAA. Aircraft fly within the National Airspace System which is open and available to all aircraft.

The federal government has the right to full and unlimited use of RDU including military operations. Military fighter jets are not subject to FAA noise requirements. However, many non-combatant military aircraft do meet current aircraft noise standards. 

In addition to military jets, the N.C. Army National Guard (NCANG) stations the 1-130th Attack Reconnaissance Battalion at its base adjacent to RDU but not on RDU property. The NCANG helicopters also possess the same rights as military jets to use RDU.

Most aircrafts in operation meet current noise standards. Airlines continuously replace older (and noisier) aircraft with newer, more efficient aircraft that are quieter. The FAA and NASA are researching aircraft and engine technologies that will lead to advancements in efficiency and noise reduction.

The Authority has started planning the replacement of existing Runway 5L-23R, which is the west runway closest to Terminal 2. This runway will be rebuilt farther from Terminal 2 to meet the latest FAA airfield standards and to allow for the existing Runway 5L-23R to remain in operation until its replacement is finished. This program is currently in the construction stage, and is expected to be completed in 2028.

Noise inquiries and complaints associated with RDU may be reported online by clicking here or by contacting the Noise Office at 919-840-2100, extension 3. The Noise Office will respond during regular business hours.